(The RealReal : 9/16-9/17)
Intro’d technical design reviews : as part of initiative kick-offs towards improving scoping and architecture earlier in the product lifecycle.
Intro’d heart-beat deploys and a release calendar : for mitigating release risk while shepherding cultural shift towards feature deploys.
Integrated Zendesk, Pivotal, and Pager Duty : for improving escalation process.
Automated creation of Release Notes.
Coordinated development efforts with Marketing to facilitate Optimizely/OptimizelyX-powered third-party A/B Testing.
Increased velocity 13 to 30pts/sprint (Q4/2017.)
Decreased sprint Volatility by 62% (to 11%) and Standard Deviation by 15.5pts (to 4.8pts.)
Achieved improved productivity/engineer of 4.47 to 6.54pts/sprint (H1/2017.)
Intro’d idea of managing issues by severity (minor, major, critical.)
Established gold and silver tier browsers for effective due-diligence around ensuring quality desktop and mobile web experiences based on usage data from Google Analytics.
Templatized (and socialized) bug and feature story creation to improve information collection, team coordination, and hand-off of stories.
Mentored junior and Lead QA Engineers.
Reduced 35% of JS errors logged in Bugsnag (by updating config to not report 3rd party errs.)
Results
- Quantitatively and qualitatively improved performance around people, quality, and process.