(Decorist : 11/18-12/19)
Challenge
In spite of multiple attempts to provide coaching over six months with repeated support and patience, realized team’s General Manager wasn’t working out as the technical peer/partner I needed for local representation.
Action
Given his importance, was wary of exiting him so did my best to coach him. After 6 months, realized the fit was never going to materialize and worked with local HR to exit him in an amicable fashion.
Then, worked with Manger’s line supervisor and Account Manager towards finding a replacement. Was delighted to find someone more technical, less traditionally represented in such roles, and seemingly eager to take on the challenge.
Worked with her for several months until she exited of her own accord.
Results
- Replaced remote non-performant General Manager, twice.