(8/21-Present)
Challenge
Engineering wasn’t benefitting from the most basic Best Practice around continuous improvement: the Post Mortem.
Action
Introduced Post Mortem template and process, led meetings to determine RCA, drove conversation from a blameless perspective seeking to learn and teach around ways to do better, and then messaged out findings to the company upon conclusion.
Result
Improved communication with Customer Success and the rest of the company, giving Engineering visibility as a value-added partner.