Categories
Leadership Optimization Performance Engineering supply-side

Improving Speed and Conversions

With no-one on staff having formal performance engineering experience or training, I led the effort to address a 6s sitewide page load average. Over approx. 6 months, stealing time from each sprint as I could given other responsbilities, I assessed bottlenecks using performance tools, including procuring a contract for Insights, Browser Pro, and Synthetics.

In a nutshell, assessing some of the pages having a roughly 13s page load, skewing the overall site’s average, I determined that the bulk of the performance issues were in blocking JS libs and then crafted a remediation strategy and established SMART goals for baselining/measuring impact of changes quarter-over-quarter with intent to drop from 6s to 3.5s by the end of 2017. Below you’ll see a spreadsheet I kept, noting the average Page Load Speed every Monday morning. Finally, in May, we address the bulk of the blocking JS libs and reversed the upwards trend.

The CEO was amazed at how much faster the site felt.

Results

  • Intro’d performance engineering, leading to page load speed reduction by one full second and 11% bump in mobile web conversions.
Categories
Collaboration Innovation Management

Collaboration @ TRR

(The RealReal : 9/16-5/17)

Facilitated smooth cross-team (PROD, DSGN, Platform, Mobile, Web) interactions towards scoping and delegating engineering work for:

  • Black Friday/Cyber Monday
  • modifications to supply-side NUX towards increased signups
    • first in altering/improving the basic flow
    • then while incorporating different verticals (Art Home)
  • conversion of non-responsive UIs to responsive
  • shipping/up-sell through Narvar
  • payment processing through Hyperwallet
  • analytics reporting shift from Snowplow to Segment
  • Google Tag Manager modifications/optimizations
  • cross-browser test coverage of business critical paths through Rainforest QA
  • shoppability/conversion usability improvements (e.g. faceted navigation filters)

Results

  • Built rapport with business partners (Product Managers, Designers, Marketing) and direct reports to get work done.